Today’s client service associates can often do almost everything brokers and planners can do, including bringing in new business, maintaining the company’s website and social media presence, managing compliance, and interacting with clients at a deeper level. And, of course, most of them still perform the normal routine duties of setting up new client accounts, processing paperwork, cashiering and handling securities, filing and planning office events.
Provide service to clients professionally, and respond to regular inquires
- Present clients with called information like and varied account-related details
- Ensure that concerned financial consultants are informed of details and activities associated with registered clients’ transactions and accounts
- Support concerned financial consultants in arranging and executing direct mail campaigns
- Comply and learn all company procedures and policies
- Convey potential problems promptly to respective branch management or financial consultants
- Resolve customer complaints and inquiries proactively
- Identify issues requiring instant elevation to financial advisor or branch management team member
- Provide top-level of discretion related to client, branch, financial consultant, and company details
- Ensure all suitable and required account documents are acquired and updated
- Provide support professionally on the telephone for respective financial consultants
- Help clients’ to transfer funds and securities, along with issuing checks as requested